Casino

responsible gaming

In 2002, CASINO 2000 brought in the “PLAY IT SAFE” programme to limit the risks related to problem gambling and proactively raise customer awareness of responsible gaming.

We train those of our employees who are in contact with customers to give information about responsible gambling, and how to offer help to customers who may need it. In certain circumstances, our employees may approach a particular customer and ask to speak with them.

The “PLAY IT SAFE” team of 6 gaming supervisors may then talk to the customer, analyse his or her risk level and put appropriate steps in place with him or her. We may also suggest a meeting with a customer if any behaviour potentially due to problem gambling is observed.

We recommend a meeting with a “PLAY IT SAFE” team member for each self-exclusion or barring and each self-limitation.

Steps that can be taken:

• CASINO 2000 gives each customer the opportunity to voluntarily self-exclude from gaming. Customers can self-exclude either by approaching one of our employees or managers directly, or by contacting us at the addresses and numbers given below.
• If a customer is barred or self-excluded, he or she will be unable to gain access to the casino for a specified period of time (1 month-7 years). This period of time will not be reviewed or withdrawn at any time before it has elapsed. At the end of the period, an interview with the “PLAY IT SAFE” team will be required before the customer is allowed to access the casino again.
• There may be circumstances in which a customer prefers to self-limit the number of times he or she goes to the casino a month (to one or more visits). He or she will then only be able to visit the casino a certain number of times per week, per month or per year, as specified in the terms of his or her self-limitation, for a set period of time. At the end of that time period, a further meeting with the “PLAY IT SAFE” team is required before the self-limit is removed.
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